SMS consent for review requests
This page documents the opt-in workflow for review request text messages. For questions, email support@omnipresent.app.
Omnipresent Marketing (1420 Kettner Blvd, San Diego, CA 92101, https://www.omnipresent.app) makes the software a local service business uses to ask its own customers for a review. After a completed job, the business's customer receives a short text or email inviting them to leave a review.
Each business texts from its own toll-free number, verified by the carriers in that business's own legal name and used by that business alone. The customer is opting in to hear from the business they hired, not from Omnipresent. Every text carries an omnipresent.app link, so the software behind it is identified. A text sent with a picture also carries "Powered by Omnipresent" on the picture.
Carrier verification of a new number takes weeks. Until it clears, a business sends its review requests by email only.
How a customer opts in
- The customer gives their mobile number to the business at the time of service, on the business's intake form, estimate, invoice, or web form.
- That form carries the consent disclosure shown below, and the customer checks the box or signs.
- The business confirms, when it uploads or adds a customer, that the customer gave this consent.
- Only then is a review request sent. Typical frequency: one to three messages per completed job. No marketing or promotional texts are sent under this program.
Consent disclosure used on the business's form
This is the exact wording that appears next to the consent checkbox on the business's form:
Example of a review request
A customer who opted in receives a message like this:
Hi Chris, thanks for having us out. Would you leave Dale's Plumbing a quick Google review? https://www.omnipresent.app/r/7K4M2QXY Reply STOP to opt out.
Opting out
Replying STOP to any message ends all texts from that number immediately. Replying HELP returns contact information. A customer can also ask the business directly to be removed. Mobile numbers and consent records are never sold or shared with third parties for their own marketing.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Questions: support@omnipresent.app